For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.
The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever.
“The electric light did not come from the continuous improvement of candles.” There came a point where incremental innovation was no longer going to cut it.
Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences are immediately recognised.
We live in a culture that is obsessed with success. I can hardly think of an event where a leader took to the stage and celebrated a mistake or failure.
Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction. So here are 3 key questions to help you find it.
Ashley Fell delivered a keynote presentation at The Future of Leadership in Australia and New Zealand on the topic of ‘Leading and managing thriving teams’.
Here are 3 ways you can create a culture of boldness that will encourage the creativity and innovation you are aiming for in business.
‘You can’t teach an old dog new tricks.’ The saying has been repeated through the decades declaring the impossibility to retrain someone set in their ways.
While any for-profit entity exists to make a profit, Martin Wolf suggests, “If a business substitutes making money for purpose, it will fail at both.”