Tag Archive for: michael mcqueen

How to Stop an Outage Becoming an Outrage

While crises will inevitably occur, they do not need to come at the cost of credibility, writes Michael McQueen.

Credibility Counts. Here are the 3 Things That Make You Credible

There are three characteristics that typically add up to make a credible leader or organisation, writes Michael McQueen.

The Best Time to Ditch Excess Baggage is During Turbulence

For a business to remain healthy, growing and relevant, enduring organisations typically take their pruning shears to three key areas.

Beyond ChatGPT: Here’s How AI Has Already Infiltrated Our Everyday

AI is already serving us across many arenas of life, from serving as a round-the-clock doctor to keeping online customers happy.

Recruitment Tides are Changing: Here’s What You Need to Know

The tides are changing in the world of recruitment, as the impact of AI and the post-pandemic workplace shifts continue to proliferate.

Personalisation is Getting Personal: Here’s Where Tech Trends Meet Food Fads

The trend of high-tech customer personalisation has worked its way into the health and nutrition fields, writes futurist Michael McQueen.

Robots are Getting Their Hands Dirty to Keep us Fed

One of the industries where tech innovation is hitting the ground most effectively is agriculture, writes Michael McQueen.

Forget David Vs Goliath: Meet Today’s Empowered Customer

Recent years have seen the balance of power shift rapidly away from organisations and to the individual, writes Michael McQueen.

Leaders: Are You Holding Onto Any Sacred Cows?

Sacred cows have a unique ability to inhibit change and prevent responsiveness to new opportunities, writes Michael McQueen.

In the Circular Economy, ‘Repairs’ Are Making a Comeback

While fast fashion has encouraged a consumerism that buys new and throws out old, new initiatives are pushing for a more circular economy.

How to Combat Groupthink in Your Teams

The corporate world is very prone to groupthink. To expand your potential for innovation, you need to take your blinkers off.

The Key to the Customer Experience? Kill Confusion

There is no faster way to kill the customer experience than with overcomplication and confusion, writes Michael McQueen.

Employees are Quietly Quitting; You Need to Cultivate Workplace Culture

Recent studies into worker engagement and ‘quiet quitting’ are showing that workplace cultures are suffering from hybrid work arrangements.

Struggling to Sell Ideas? Try Being Uglier, Dumber and More Doubtful

Advertising campaigns attempting that use self-deprecating humour are successful in today’s cultural climate.

You Thought TV Home Shopping Was Dead? Meet ‘Shoppertainment’

With almost a third of Gen Zs actively searching social platforms to make online purchases, social commerce is a field ripe with opportunity.

What Business are you Really In?

In order to stay the course and remain customer-focussed, organisations must be very clear on their purpose for existence.

Want to Be Innovative? You Need a Water Cooler

Despite the convenience of remote working, it doesn’t help build trust and innovation among employees, writes Michael McQueen.

Gen Z Are Key Voices in Today’s Creator Economy

A kind of gig economy for digital spaces, the creator economy involves those who are using online platforms to publish and monetise content.