Tag Archive for: customer service

Forget What Your Customer Thinks… How do They *Feel*?

It’s good practice for organisations to worry less about what their customers think, and pay much closer attention to how they feel.

Business Advice: Is Your Last Impression As Good As Your First?

Removing friction and pain points for customers should be at the top of the list of a business’s priorities.

Why A Consistent Customer Experience Is The Key To Building Trust

For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.